Chat Support Jobs - Remote Work From Home & Flexible
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25 days agoOnline chat advisor handles chat conversations with prospective students, answering front-line admissions questions and providing pertinent and responsive feedback while representing all client partners' unique brands and business needs.
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FeaturedNew! 3 days agoThe Shared Team provides Tier 0 customer support via phone, ticket and chat for numerous industries. All workflows are well-scripted and easy to follow. Will have an extensive resource site to research issues and possibly provide minor troubleshooting.
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30+ days agoExperience working in a similar role servicing customers through calls and/or chat-based contact centre environment before. Care deeply about delighting our customers. Are able to multitask activities as well as technical systems. Are great at verbally...
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30+ days agoAchieve and maintain expert knowledge on our product. Handle customer inquiries in a timely manner. Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat. Collate..
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30+ days agoRespond to inbound customer requests for assistance through live channels (phone and chat). Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion. Self-Manage personal workload in an effective and...
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9 days agoRespond to customer-submitted live chats and emails in a timely manner Queue-based, typing work will account for approximately 90% of the role. Live Chat is our primary channel of support in this role. Troubleshoot and guide customers through questions...
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10 days agoRespond to client interactions in the form of chats and emails in a timely manner. They will continuously manage the conversation(s) while performing necessary technical investigation and troubleshooting until the reported issue is resolved.
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22 days agoProvide useful, accurate and friendly technical support to customers by chat, email, web & phone and other channels as required. Help customers by clearly identifying problems, researching answers, and guiding them through corrective steps.
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10 days agoTroubleshoot student and faculty technical issues via phone, email and chat to identify the root cause and provide world class service to customers. Collaborate with departments and internal cross-functional teams to promptly resolve student and...
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New! 4 days agoYou will provide world-class product support to customers through our various support channels (online portal, phone, chat), ranging from basic Q&A to complex problem resolution. You will maintain active ownership and communication with customers on...
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17 days agoProvide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners. Work front line emails, chats, and/or phone calls as needed; Ability to defuse situations where partners and/or customers may be frustrated.
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12 days agoYou will deliver an exceptional technical service to customers from our network of global Exam Centres, assessment venues and education organisations, often at times when customers are due to complete important exams. Therefore, you will be expected...
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9 days agoSupport client engagement efforts by responding to incoming phone calls, chats, and resolving tickets in a timely manner utilizing the Zendesk Support Software. Work cross-functionally and at multiple levels both internally and externally with key ...
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23 days agoDiagnose and solve technical and non-technical issues through phone, email, and chat. You'll be the first line of support. Strong customer service experience is a must whether your experience is in food service, hospitality, or retail, we are looking...
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30+ days agoThe primary goals of a product support specialist are to master the product and services of the company, to provide technical assistance by addressing inquiries and resolving complaints, to provide a higher level of customer support and to ensure...
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New! 6 days agoReceive inbound support calls and online chat inquiries from customers to answer technical questions, troubleshoot and solve technical issues on our equipment, applications, faxing, call quality and call failing issues. Communicate using phone...
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3 weeks agoProvide dedicated support for our Agency partners and high-value accounts. Be responsible for the customer experience and work to exceed customer expectations in all cases under your specialized domain, providing high-quality support.
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19 days agoManage and provide direction for the Jira/Confluence Support role, demonstrating organizational skills to execute day-to-day delivery of the service and support within operational guidelines. Understand the needs of the customer (mostly internal) and...
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23 days agoAs a WordPress Technical Support Specialist, you're responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.
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30+ days agoYou'll support the entire observability stack, from front-end panels to metrics, logs, and traces. In this role, you'll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within ....
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30+ days agoYou will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of...
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9 days agoWorking directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Minimum 2 years previous experience with a direct contribution in Support...
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18 days agoTroubleshooting and investigating a variety of customer questions related to day-to-day clinic operations. Prior experience with communication and CRM toolings such as HelpScout, TalkDesk, and Slack. Ensure customer retention and satisfaction.
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30+ days agoAnswer and respond to phone, email, and chat inquiries from our customers. Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them. Assist with software installations. Follow all ticket SLA...
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22 days agoDevelop a deep and technical understanding of the platform and customer use cases to be able to successfully advise customers on how to accelerate their business and achieve their goals using the company. Utilize strategic and technical skills to...
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30+ days agoRespond via email and telephone to customer questions, process feature requests and bug reports, demonstrate features or witness customer problems via instant screen-sharing, document customer issues/feature requests, and suggest improvements.
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New! 4 days agoResolve basic to complex support issues including investigating and performing root cause analysis, proposing and implementing solutions, all while upholding a high level of accuracy. 2-3 years of customer support experience dealing with complex issues...
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New! YesterdayWork tickets via a web-based ticketing system, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins). Escalate tickets not resolvable at the L1 level to the L2...
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30+ days agoResponsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. 1+ years' experience providing customer support, by phone, email, chat, preferably in a software...
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23 days agoWork closely with our customers and internal teams to ensure customers are getting handled in a timely manner. Effectively escalate urgent support requests. Take personal ownership of customer requests and provide a world-class level of support via all...
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New! 2 days agoYou have responded to customer inquiries regarding the platform and have ensured the customer finds a satisfactory solution. You have a close-to-expert understanding of our products and services. May collaborate with CS, Sales, and/or Engineering to...
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11 days agoBecome product certified and handle customer cases over email, phone, and chat. Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance. Partner with leaders to achieve goals. Become an expert in...
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30+ days agoProvide information and advice to users on our connection types. Proactively connect with clients to troubleshoot technical issues. Excellent English and Spanish both written and spoken (Having any other languages aside from these would be a great...
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30+ days agoTechnical support agent needed for a full-time opportunity. This is a remote position. Will be responsible for processing sales orders, processing tickets, and providing inbound support. Two years' experience with the web hosting industry required.
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30+ days agoDay-to-day activities will include helping customers troubleshoot issues embedding the company's products in their websites, using JavaScript SDK, and helping them get the most of the company's studio products.
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24 days agoResolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels. Delight end-users and client administrators with a positive...
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11 days agoProvide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Leverage ad hoc and...
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New! YesterdayTroubleshooting inquiries such as access requests, software updates, password resets, external connections to a laptop (Printers, monitors etc.), Windows suite. Provide technical customer support to client via phone, email and chat.
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New! 3 days agoResponsible for providing technical assistance to the end-users of our cutting-edge LMS software. Technical Support Representatives support end users, learning management systems administrators, and corporate users.
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30+ days agoWe are seeking dedicated and hard-working rock stars to work with the world's number one web host. Our Customer Support agents need to provide exceptional customer service consistently. If you are unsure what web hosting is, then I'm afraid this...
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30+ days agoServe as the main point of contact for our YouTube creator customers. Learn our product inside and out to help our creators with all of their requests. Answer creators' inquiries on a variety of topics via email and chat. Questions range from billing...
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10 days agoProvide direct assistance to our customers (external and internal) and work with them to resolve their concerns via Voice, Email and Chat. Own each help request, treating each customer with the utmost care, realness, integrity and timeliness. Document...
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26 days agoYou'll handle hiring, set and communicate priorities in the team, and make sure we're helping our team members to provide the best possible support to our customers. Your team will handle all direct communication with customers, including pre-sales,...
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9 days agoProvide Tier I and Tier II technical support to Degreed clients as necessary via phone, email, and/or chat platforms.Work with end-users to diagnose and resolve routine technical software issues quickly and efficiently.Track and document technical issues.
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30+ days agoHandling inbound and outbound phone calls, emails, and chat from online customers. Verifying customer account information and order information. Managing on average 30-40 calls per day. Processing online orders, returns, replacements, adjustments, etc.
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15 days agoRespond to customer-submitted live chats and emails in a timely manner. Queue-based, typing work will account for approximately 90% of the role. Live Chat is our primary channel of support in this role. Troubleshoot and guide customers through questions.
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30+ days agoYou'll be responsible for the ongoing technical support of existing customers using our products as well as helping recently onboarded customers get the most out of our industry-leading Security and Community products. 1-2 years in SaaS technical...
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30+ days agoAs a Customer Support Specialist, it is all about helping people. You will become an expert in using the company software. Troubleshoot technical issues. 1 year of experience in customer support, handling tickets, phone calls, or chat requests. Remote.
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25 days agoEffectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner. Recognize, document, and alert management of trends in customer calls, chats or emails. Are passionate about proactively identifying product...
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New! 5 days agoProvide evidence-informed information and referral, brief supportive counseling, crisis intervention, suicide prevention support, and follow up to callers and chat/text visitors who are in emotional distress. Utilize resource referral database to...
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