Customer Experience Jobs - Remote Work From Home & Flexible
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30+ days agoIn this role, you are responsible for defining and implementing a comprehensive customer experience strategy that aligns with our goals and objectives to support our customers and get the answers they need. You work closely with cross-functional teams...
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8 days agoMonitoring submissions via the customer support portal, to promptly assist, solve, or support members through a question or problem. Stay up-to-date with digital technology trends. 1 to 3 years of relevant customer service experience (preferably in a...
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30+ days agoMonitor and manage customer chat requests, providing real-time customer support and resolving any technical issues. Liaise with the sales and product team to provide users the best possible experience. Relay feedback from users to the product team, ens...
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23 days agoYou will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of...
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New! 2 days agoManage the Customer Experience team consisting of a Data Analyst, Specialist, and UX Designers. Ensure that customer facing teams and all other business functions work in collaboration to consistently deliver on strategic goals and objectives...
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New! 6 days agoDeliver above-and-beyond customer service over the phone, email, and live chat. Become an expert in company's internal management system in order to efficiently process sales orders and maintain customer relationships. Use our communication software.
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30+ days agoThe Customer Experience Manager is responsible for: 1) providing an exceptional customer experience, 2) ensuring customer goal achievement, 3) project identification and referrals, 4) resolving customer issues and 5) being the voice of the customer...
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16 days agoEnsure that farmers receive a world class, effortless customer experience throughout the lifecycle of their transactions with us. This role is critical to how we interact with and serve our customers - starting with mobile-first transaction readiness...
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New! 2 days agoA Bilingual Customer Experience Specialist is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is...
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22 days agoSupport customers with their onboarding & support experiences, by responding to customer queries, ascertaining their needs and escalating to the appropriate platform specialist team. Educate our customers on the platform by using our online learning...
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25 days agoEnsure customer requirements are adequately defined and communicated internally by systematically collecting and gathering customer, dealer, and vendor inputs through collaborating with NPS/Market Research; Intimate knowledge of competitors'...
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30+ days agoSupport the end-to-end customer research, working closely with the Customer Insights manager. Conceptualize, Define, Implement and Operationalize Customer panels, drive the generation of actionable insights for our business stakeholders, and in...
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29 days agoAs a Customer Experience Representative, you are the voice of the company, helping our restaurants, diners, and delivery partners have a positive experience via the phone, chat, text, and email. You must be calm, caring, and compassionate with a strong...
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25 days agoTalks to customers over the phone, email, online chat or social media to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor...
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New! 4 days agoProvide quick, friendly, and high-quality assistance to all customer types via phone, live chat, and email. Empower our customers by sharing tips and best practices on how to effectively use our software. Partner with the Product, Engineering...
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New! 5 days agoSeeking a CX leader who excels at fostering deep and genuine relationships while leveraging data to drive innovative and effective solutions. As a valuable member of our leadership team, your influence will extend across every facet of the customer...
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22 days agoOnboarding medical professionals onto our dashboard and educating them on its many features. Providing email and phone support to medical professionals. Identifying user needs and working with relevant departments on solutions to make our clients...
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30+ days agoInspire your team to do the best work of their life on a daily basis. Coach, motivate, and empower the team to meet and exceed daily, monthly, and quarterly targets by providing ongoing performance feedback & support. 7+ years of work experience. Remote.
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30+ days agoProvides customer support and stellar service to meet the needs of our members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating values in their actions. Provides product and service information...
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30+ days agoProvides customer support and stellar service to meet the needs of our members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating our values in their actions. Provides product and service information, and...
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30+ days agoMaintain a solid understanding of all company products, channels and company policies/terms. Listen, understand and respond to incoming member inquiries and/or complaints via live chat, phone, email and social media, warmly and direct to the Tech...
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30+ days agoResponds to various inbound and outbound calls, digital chat and SMS messaging, fax, customer emails, active tickets, etc., with pleasant telephone and efficient chat etiquette, the ability to effectively communicate information, provide inquiry...
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25 days agoYou will create a qualitative and quantitative story describing the impact of your team while working closely with leadership to ensure streamlined performance and communication consistency. 3+ yrs as a frontline supervisor for digital product(s)/tech...
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30+ days agoHandles inbound and outbound customer contacts within various business queues to service customer inquiries, reservations, and a variety of other skills. The Customer Experience Associate I provides friendly, professional, and detailed advice to clients.
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27 days agoOwn and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout. Partner closely with Account Executives to ensure smooth customer handoff experience. Understands customer goals and manage onboarding.
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New! 4 days agoLead and manage the support function on the Customer Experience team, including managing Customer Experience Managers, and a team of 60+ remote employees. Partner with Customer Experience leadership to identify operational bottlenecks and trends, using...
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New! 5 days agoMotivate, coach, and develop 8-10 professional individual contributors who support the customer experience, including vendor management of outsourcing partners. Identify areas of efficiency opportunity within the team and can recommend and implement...
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New! 2 days agoA Bilingual Customer Experience Specialist is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their ignition interlock device. The key objective in this role is...
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29 days agoHelp share customer insights and trends in all areas of the business, including product, marketing, and operations. Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to complete satisfaction...
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3 weeks agoManage a team of 5-7 Enterprise Support Specialists with varying schedules, conducting regular 1:1's, team meetings, coaching sessions, training opportunities, etc. Conduct regular review of specialist case work for quality, efficiency, and future ...
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30+ days agoProvides customer support and stellar service to meet the needs of our company members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service...
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30+ days agoHelp to design as well as deliver solutions which provide clients with customer journey focused on achieving results. Must be bright and committed and passionate. 5+ yrs' exp. req. This is a full-time role with some telecommuting. Travel required.
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9 days agoCollaborate across board areas including M&S, CS, PE, T&I organizations to drive end-to-end connectivity across initiatives, establish a consistent customer journey, create baseline for teams to work against. Partner to deliver enhanced fundamentals.
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New! 6 days agoServe as the bridge between the ACE and Insights teams, and ensure that all escalations sent to the m-team are closed with the customer and escalator. Highly skilled at being able to conduct root cause analysis, draft executive friendly case summaries.
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30+ days agoProvides customer support and stellar service to meet the needs of our members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating values in their actions. Provides product and service information...
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24 days agoThis role provides customer support and requires stellar service to meet the needs of our members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating our company values in their actions.
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30+ days agoYou will assume immediate responsibilities in Enterprise service delivery engagements, embedding with the world's most advanced cloud engineering teams, providing industry-leading technical guidance, and producing exemplary deliverables.
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16 days agoAssess then resolve Customer and Seller issues utilizing a variety of systems, processes and technology. Research and investigate new products, listings, sellers and quality concerns. 4 year degree is a plus. 1 - 5 years of experience in customer...
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New! 2 days agoLeverage career experience and company tools to create standardized, reproducible experiences for customer engagements. A minimum of 6 years of related experience with a Bachelor's degree. Strong communication and presentation skills.
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26 days agoIdentify and prioritize CX opportunities along the various customer touchpoints to deliver continuous improvement. Directly responsible for journeys, process flows, and related activities align with brand promises. Building user journeys, identifying...
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New! YesterdayAs a Guest Experience Customer Support Specialist, you will review and address all escalated Tier 2 Front-End and Guest Engagement issues, focus on documentation and continued training for the Tier 1 team, and work with the Front-end and Guest...
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3 weeks agoManage and resolve daily client tickets.Answer all client incoming calls with proper tone & professionalism.Ensure that clients' questions and problems are resolved properly and quickly.Address challenging customers and problems that require escalation.
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30+ days agoEnsure data accuracy and validity, and align to industry customer experience metric definitions. Create and present reports and dashboards to communicate insights and findings to stakeholders. 3+ years in data analysis, data science, or related field.
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23 days agoThe successful candidate will be responsible for assisting patients and their families to navigate the healthcare system and access the resources they need. This includes coordinating appointments, providing information about treatment options, and...
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New! 3 days agoIdentifying opportunities within health systems to position, create, and present data-driven value using clinical, financial, and operational calculators and models that lead to securing, growing, or maintaining company business. Bachelor's degree...
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25 days agoDefine and analyze metrics to inform the success of a product and develop action plans accordingly. Maximize efficiency in a constantly evolving, fast-paced environment where the process is fluid and creative solutions are the norm. Adopt experimental...
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25 days agoThe Customer Experience team is responsible for the end to end product allowing customers worldwide to have an exceptional buying or selling experience. The team delivers the core components of the service offering a seamless payment, fulfillment and...
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30+ days agoRespond promptly, courteously, and knowledgeably to technical support inquiries. Provide top-tier support to customers with a goal of first call resolution. Educate customers on system installation/use, and help troubleshoot. Enable customer success...
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30+ days agoDevelop and execute strategies to enhance the overall customer experience across multiple channels, including digital, omni-channel, self-service, and intelligent virtual assistants. Drive transformational change in our CCaaS platform to deliver...
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13 days agoRetention: You will use a forward thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for us and our clients. Collaboration: You will take inbound calls from customers and make outbound calls.
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