Customer Success Jobs - Remote Work From Home & Flexible
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30+ days agoBecome a trusted partner to our most important customers, by helping them get the most they can. Lead strategic engagements through discovery workshops, account optimizations, and quarterly business reviews in alignment with the Customer Success...
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8 days agoThe Customer Success Associate will help design and launch processes, workflows, and automations that drive internal efficiencies. This role will up-level the effectiveness of our Customer Success Team, and deliver greater value to our customers.
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30+ days agoHire, train, and manage a team of customer success managers and specialists, create and implement processes for onboarding, support, and customer success and collaborate with cross-functional teams to gather customer feedback and insights and...
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New! YesterdayThe Customer Success Manager is responsible for ensuring the success of a portfolio of customers in Europe. This role will bring the power of the entire organization to bear in making sure our customers are delighted with their use of...
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18 days agoIdentify customer stakeholders that are critical to the success of the account and proactively build relationships with them. Develop project plans for accounts to drive toward clarity of service delivery dates, key activities, timelines, and owners...
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30+ days agoServe as subject matter expert on value proposition, products, services, and go to-market (GTM) strategy approach. Meet or exceed all customer success metric targets for your assigned customers. Develop a deep understanding of the customer's giving...
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25 days agoThe successful candidate will be an integral part of our team, being responsible for all aspects of customer success including support via email, phone, and live chat, product demos, and content creation. Associate's degree and no work experience needed.
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25 days agoDevelop a comprehensive customer success strategy and service model that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners. Turn strategies into tactics and deliverables...
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23 days agoManage a portfolio of Accounts. Help define, structure and improve the company's customer success processes. Engage with new customers and help them during their onboarding and implementation process. Engage in business-level and technical...
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30+ days agoThe Customer Success Manager is responsible for providing a world-class customer experience to our customers. The CSM will be the primary point of contact for all customer-facing functions, including but not limited to onboarding, account management,...
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30+ days agoDrive programs and initiatives to improve engagement based on customer segmentation and lead a culture of continuous improvement. 5-7+ years of demonstrated progressive experience leading customer success and support teams in B2B SaaS company.
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30+ days agoWork with customers to drive adoption, advocacy, retention, expansion, and overall success, regularly engagement with client stakeholders as the primary point of contact, and develop, execute, and continuously improve on account / success...
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30+ days agoYou will be a member of the newly formed Customer Success Management team within Arcadia's Customer Management division. You will work closely with account management, implementation management, production support SMEs, engineering, and service desk..
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16 days agoYou will onboard and implement customers to ensure they achieve success and quickly realize value with Crunchbase.You will develop cadence and drive adoption and engagement with customers. Serve as a trusted advisor to your customers. Manage a book of...
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30+ days agoHire, train, motivate, and develop a team of Customer Success Managers, accurately forecast churn, renewal, and expansion revenue by working closely with each CSM to document opportunities and drive deals forward. assist CSMs on customer calls and coach..
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30+ days agoWe're currently looking for an entry-level Customer Success Specialist to provide high-touch, personalized general and tech support to our customers. Basic requirements include: able to work full-time (40 hours per week); able to connect with customers...
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28 days agoProactively manage a book of business to drive product adoption to ensure a healthy renewal. Enjoy building & iterating on our Customer Success framework in order to provide business and technical value at scale. Manage the ongoing post sales experience.
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23 days agoThe Customer Success team is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a...
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30+ days agoCustomer Success Manager needed. Develop trusted decision maker relationships with each customer. Serve as lead contact point. Will educate customers about product features as well as data output for them to get a lot of value from products.
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16 days agoLead customers through their enablement phase and set the tone for the excellent service and support they will receive, ensuring they fully understand the full value of the software and utilise accordingly. Utilise available customer data to drive...
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30+ days agoHost periodic calls and quarterly business reviews (QBRs) to examine customer progress toward milestones, identify risk factors, and suggest areas of optimization and improvement. Record customer feedback and product need and serve as an internal...
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29 days agoRespond to day-to-day customer and community requests via Zendesk and social media channels. Own customer problems until they are solved, and escalate technical problems to the product team when necessary. Manage legal notices of copyright infringement...
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10 days agoYou will be responsible for working with our customer base by bringing the brand's best practices, innovations and capabilities directly to the admins and users of our product. You will foster relationships with key customer stakeholders, assist them...
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10 days agoYou are part of an amazing customer success team that helps make the claims process simple for everyone. We'll rely on you to actively listen to our customer's needs and provide empathy during high-stress situations. Customer service experience. Remote.
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13 days agoOwn the commercial outcomes for accounts, including managing customer renewals, ensuring high levels of retention & finding & closing growth opportunities. Proactively identifying accounts at risk of churn, engage with them and get them back on track.
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30+ days agoOnboard new customers and introduce them to our products and support processes. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. Assist sales in identifying growth opportunities or...
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30+ days agoAbility to identify key champions and potential areas of expansion. Self-learner and self-starter, able to become a product expert and customer advocate. Strong organizational skills and detail-oriented skills needed Excellent written and verbal...
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22 days agoLead US Customer Success team focused across all three brands in our portfolio. Forecast monthly/quarterly/annual install base growth and retention rate. Create and implement strategies for product utilization, product expansion and renewals...
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11 days agoWork with the company's strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio. Empower customers to connect their goals and problems with solutions in our platform while...
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New! 5 days ago3+ years of Customer Success in a B2B.SaaS company; proven expertise in driving account expansion; organizational framework; demonstrated experience as a trusted advisor to customers; great communication skills across multiple mediums (video conference...
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24 days agoDeliver consistent, high-quality customer service when resolving issues across all inbound support channels (phone & email). Showcase empathy and leverage your rapport-building skills. Invoice and collect payments from buyers for their purchases on...
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17 days agoRespond to customer inquiries and provide support via email, chat, or phone. Assist new customers with enrollment in the food services program. Manage customer accounts and update customer information as needed. Troubleshoot and resolve customer issues...
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24 days agoResponsibilities include the coordination of large-scale projects, building relationships with key customer contacts, ensuring that support issues are addressed in a timely manner, and advocating for your customers needs. Monitor customer engagement.
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30+ days agoManage the renewal contracting process with current customers. Identify and execute the sales process for opportunities to up-sell current customers. Bachelor's degree; preference for computer science, business, communication or related degrees.
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30+ days agoDrive retention and growth among our customers by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers & be a trusted advisor to enable clients to use the company platform to achieve their...
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22 days agoTroubleshoot and debug platform and customer-facing issues via Slack, ticket, phone, and/or Zoom. AdvocatE internally on behalf of the customer for improvements to our platform and products. Work across multiple engineering teams to locate...
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Featured18 days agoDevelop Healthy Customer Relationships, enhance customer training, evaluate and Analyze Customer needs, build Trust and Transparency with clients, acts as a Customer Advocate, encourage Customers to Upgrade their Products and promote Customer Loyalty...
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8 days agoImprove the overall customer experience, create engaged customers, and facilitate organic growth.T he day-to-day Operational, Functional and Technical support of the assigned customers: Daily prioritization, supervision, assignment, and collaboration...
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25 days agoProvide support to customers via Intercom (chat and email) with KPIs and occasional phone support via Aircall throughout the shift. Seek to improve customer satisfaction with each conversation. Ensure the recent update is documented in our internal...
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8 days agoAct as the primary point of contact throughout the customer lifecycle for Mid-Market accounts. Drive adoption of the Platform, measured through platform usage. Onboard new customers. Achieve customer goals by providing proactive ABM best practices...
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30+ days agoParticipate in customer meetings, and support the creation of presentations for the meetings with the goal of presenting material as confidence and knowledge increase. Assist brands in campaign creation that meet and exceed company and customer goals.
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29 days agoEstablish customer rapport to develop consultative and productive customer relationships and become a customer advocate. Guide customers through the engagement and implementation model to ensure maximum usage, adoption, value, expansion, and...
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FeaturedNew! YesterdayOnboard new customers and work collaboratively across teams to ensure a successful journey. Regular customer communication to discuss program needs, elearning plans, transcripts, concerns, etc. Building rapport with customers through quality...
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9 days agoYou will report directly to the COO and will serve as the department head for our 11-person CS team with full responsibility for the retention and expansion of all existing customers. You should possess strong management skills, a strategic mindset...
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25 days agoProvide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift. Seek to improve customer satisfaction with each conversation. Ensure the recent update is documented in our internal systems by...
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New! 4 days agoManages an assigned book of business through outbound calls, email communications, and web demonstrations, as well as manage inbound phone calls and email inquiries with the expectation of creating, advancing, and closing revenue opportunities.
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New! 2 days agoInvestigate high-priority inbounds & help troubleshoot with cross-functional teams. Conduct CX ticket review in order to deduce trends & glean insights. Support policy review & definition for pros & companies based on strategic priorities. Execute...
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30+ days agoYou will attract and retain top talent - both ICs and managers - and motivate, inspire and mentor team members to excel. You will drive deeper adoption of the brand's products across our customer base. You will drive the operating rhythm of the...
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30+ days agoAnalyze business processes to identify user needs, document requirements, and implement operational/process improvements to accomplish business objectives. Requires strong analytical skills with attention to details and an understanding of relational...
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22 days agoCollaborating with business leaders & cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction.
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