Customer Support Jobs - Remote Work From Home & Flexible
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30+ days agoAchieve and maintain expert knowledge on our product. Handle customer inquiries in a timely manner. Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat. Collate..
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18 days agoTroubleshooting and investigating a variety of customer questions related to day-to-day clinic operations. Prior experience with communication and CRM toolings such as HelpScout, TalkDesk, and Slack. Ensure customer retention and satisfaction.
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23 days agoCustomer service strategy: developing and implementing a customer service strategy that aligns with the overall goals and objectives of the org. Support team management: managing the support team, including hiring, training, developing support staff.
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9 days agoWorking directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Minimum 2 years previous experience with a direct contribution in Support...
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22 days agoDevelop a deep and technical understanding of the platform and customer use cases to be able to successfully advise customers on how to accelerate their business and achieve their goals using the company. Utilize strategic and technical skills to...
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New! 2 days agoYou have responded to customer inquiries regarding the platform and have ensured the customer finds a satisfactory solution. You have a close-to-expert understanding of our products and services. May collaborate with CS, Sales, and/or Engineering to...
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28 days agoYou'll answer between 60-100 emails a day (depending on the day). These inquiries will span a variety of different topics across the entire teacher and donor lifecycles. You may help a donor navigate our marketplace to support a school in their...
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30+ days agoRespond via email and telephone to customer questions, process feature requests and bug reports, demonstrate features or witness customer problems via instant screen-sharing, document customer issues/feature requests, and suggest improvements.
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9 days agoRespond to customer-submitted live chats and emails in a timely manner Queue-based, typing work will account for approximately 90% of the role. Live Chat is our primary channel of support in this role. Troubleshoot and guide customers through questions...
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30+ days agoFull-time position. Remote. Will identify customer issues, maintain industry knowledge, document reporting tools and provide expertise. Must have related HTML and CSS experience. Strong communication skills needed. $22/hr.
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30+ days agoDay-to-day activities will include helping customers troubleshoot issues embedding the company's products in their websites, using JavaScript SDK, and helping them get the most of the company's studio products.
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30+ days agoRespond to technical support requests in a timely and efficient manner to meet SLA requirements. Develop subject matter expertise to triage technical issues and provide solutions for incoming CS requests.
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30+ days agoRespond to compliance tool basic service support inquiries. Respond to policy-related and program-specific inquiries. Triage help-related inquiries to redirect to appropriate teams. Follow workflow to grant tool access. Follow workflow to grant...
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23 days agoWork closely with our customers and internal teams to ensure customers are getting handled in a timely manner. Effectively escalate urgent support requests. Take personal ownership of customer requests and provide a world-class level of support via all...
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New! 4 days agoResolve basic to complex support issues including investigating and performing root cause analysis, proposing and implementing solutions, all while upholding a high level of accuracy. 2-3 years of customer support experience dealing with complex issues...
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30+ days agoAcknowledging the customer reporting the issue within SLA timeframes and keeping them informed throughout the incident. Conduct basic troubleshooting in some instances to validate the reported issue. Gathering essential details from the customer...
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New! 2 days agoYou are the voice of the company and interact with our customers in a friendly, professional, and personal way. You enjoy finding the cause of any technical problem our customers are facing and help quickly resolve or provide a solution.
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New! 3 days agoResponding to customer telephone calls and emails in a Tier 5 Support Role. Proactive monitoring of application behavior. Maintaining customer contact and call ticket information within an existing database. Database experience, including mySQL Server.
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30+ days agoResolve basic issues for our solutions in an efficient and friendly manner, author and publish help content to improve self-service resources, accurately capture notes, document activities, and manage cases in a clear and actionable way for teammates...
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11 days agoTrack customer concerns, identify trends, and drive calls. Work cross-functionally to remove customer obstacles. Ensure every customer has an extraordinary experience. Understand why customers wish to cancel and work on solutions to keep customers...
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23 days agoThe Customer Support Analyst will provide front-line primary technical and business process support to end users on application issues. They will be responsible for responding to, documenting and resolving customer care tickets in a timely manner.
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FeaturedNew! 4 days agoManaging and resolving incoming calls and emails about our tools and products; specifically starting with our ticketing system for patient and end user support. Investigating and escalating tickets as needed. Including software bugs, access...
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23 days agoLearn, and keep proactively up to date with, the product and all releases. Respond to customer inquiries in an engaged, detail oriented, and timely manner through various contact channels both verbally and in writing. Communicate professionally with...
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30+ days agoWill respond to customer support tickets, diagnose/resolve customer issues, provide updates, status, and completion to management. Must have three years of customer support and Zendesk support experience. Flexible work from home position.
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FeaturedNew! 3 days agoTicket Customer Support needed for a remote position. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services.
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30+ days agoThis role includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by...
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30+ days agoThe person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping...
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30+ days agoRespond to customer support tickets and take support calls during ET/CT/MT business hours; escalate issues to senior support staff and engineering as needed; fraud prevention/detection; billing reconciliation; write bug reports; coordinate with Success...
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30+ days agoAs a Customer Support Representative your responsibilities will consist of tasks surrounding helping customers with questions, feature requests, and bug reports. This role will also take an active role in educating on best practices and assisting...
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15 days agoRespond to customer-submitted live chats and emails in a timely manner. Queue-based, typing work will account for approximately 90% of the role. Live Chat is our primary channel of support in this role. Troubleshoot and guide customers through questions.
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30+ days agoResponsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet. 1+ years' experience providing customer support, by phone, email, chat, preferably in a software...
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30+ days agoThe Customer Support associate supports our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing the customer experience at [company]. You will work within the Customer Support...
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25 days agoMaster your understanding of the product by answering support tickets primarily via phone and text. Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses.
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16 days agoYou will be responsible for leading and managing a team of support professionals in resolving root cause, while delivering an exceptional customer service experience. Your role will involve providing guidance, mentorship, and direction to ensure the...
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New! 3 days agoBe responsible for working directly with company customers through phone, chat, and web solving product-related queries as a valued partner and trusted advisor. You will strive to deliver a human and helpful Support experience through creative problem...
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30+ days agoThis role will service our client's customers by providing phone support for issues similar but not limited to resolving device issues using troubleshooting techniques and providing clear and concise information; helping drive sales by offering...
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9 days agoReceive inbound email, form, chat and phone requests from clients and help to resolve their issues according to policy. Use customer support software to resolve issues including Zendesk, Slack, Jira, Confluence, and internal troubleshooting tools.
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30+ days agoManagement of open customer support tickets within our Help Desk software. Moderation of our private online communities, encouraging quality discussion between our users and making sure that any issue is correctly taken care of. Helping our webinars...
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Featured1 week agoSeeking a remote-based customer support representative with a background in content moderation. The incumbent must have professional English proficiency, the ability to work efficiently, and have good decision-making skills. Work from home flexible job.
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18 days agoYou'll be responsible for providing world-class customer service Be an integral part of customer onboarding, helping them integrate our solution into their EHR systems. Provide a bespoke service to our customers while diagnosing configuration options...
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10 days agoProvide direct assistance to our customers (external and internal) and work with them to resolve their concerns via Voice, Email and Chat. Own each help request, treating each customer with the utmost care, realness, integrity and timeliness. Document...
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30+ days agoSupport customers via the in-app chat service, emails and over the phone throughout the customer journey, particularly during the pre-sale and testing phases of the program. Have a comprehensive understanding of the testing protocol and all tasks...
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19 days agoProcess customer orders/changes/returns according to established department policies. Works closely with the finance department to resolve disputed credit transactions. Provide timely feedback to the company regarding service failures or customer...
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10 days agoHelp customers solve problems in the platform. Use internal tools to troubleshoot trouble tickets. Manipulate and sanitize of large data sets in Excel. Collaborate with a global team to deliver the ultimate customer experience. Support Sales/Success...
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30+ days agoYou will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts. You'll provide exceptional...
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30+ days agoManage high volume of inbound and outbound customer and pizzeria calls. Focus on providing our customers and partners with world class support. Excellent verbal and written English (minimum B2 level). Collaborate effectively with team members to solve...
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30+ days agoTrack customer requests and effectively communicate the details to our internal teams. Manage performance metrics for response times within standard. Resolve customer issues efficiently and communicate in a clear and concise manner. Demonstrate clear...
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29 days agoClosely work with the Director of Support on day-to-day operations. Coordinate with our international support department to meet customer satisfaction goals. Follow department procedures, policies, and standards. Excel in panels and other support...
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29 days agoClosely work with the Director of Support on day-to-day operations. Coordinate with our international support department to meet customer satisfaction goals. Follow department procedures, policies, and standards. Excel in panels and other support...
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29 days agoClosely work with the Director of Support on day-to-day operations. Coordinate with our international support department to meet customer satisfaction goals. Follow department procedures, policies, and standards. Excel in our panels and other support...
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