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New! YesterdayThe Customer Success Manager is responsible for ensuring the success of a portfolio of customers in Europe. This role will bring the power of the entire organization to bear in making sure our customers are delighted with their use of...
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New! 2 days agoEstablish, grow, and maintain strong relationships with enterprise customers, including executives, decision-makers, and influencers. Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and ...
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New! 2 days agoThe ideal candidate will be focused on large customer accounts (managing 1.5 Million in MRR total) building strong relationships with customers ensuring successful deployment of our products and services. Your efforts will drive customer satisfaction...
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New! 3 days agoEnsure that we understand our clients' problems and needs, and that they understand and benefit from our software solutions. As the hub of vendor-client intelligence, you will be relied on to guarantee feature adoption and client business success.
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New! 4 days agoManage our growing portfolio of customers in the US region spanning across universities, colleges, and other Higher education partners. Serve as a company expert for the region and ensure strong product adoption across all partners and relevant...
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New! 5 days agoWork with a large, varied group of customers to ensure their success on the tools. Become an expert in inbound sales and marketing. Serve as a highly knowledgeable point of contact for the suite of products and the inbound marketing methodology.
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New! 5 days ago3+ years of Customer Success in a B2B.SaaS company; proven expertise in driving account expansion; organizational framework; demonstrated experience as a trusted advisor to customers; great communication skills across multiple mediums (video conference...
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8 days agoImprove the overall customer experience, create engaged customers, and facilitate organic growth.T he day-to-day Operational, Functional and Technical support of the assigned customers: Daily prioritization, supervision, assignment, and collaboration...
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8 days agoAct as the primary point of contact throughout the customer lifecycle for Mid-Market accounts. Drive adoption of the Platform, measured through platform usage. Onboard new customers. Achieve customer goals by providing proactive ABM best practices...
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10 days agoStrategically manage the overall relationship for a portfolio of the company's customers, while also spearheading strategic business reviews on an agreed-upon cadence. 3-5 years of experience in a B2B client management role in healthcare software or...
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10 days agoBuild, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the platform. Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities...
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10 days agoYou will be responsible for working with our customer base by bringing the brand's best practices, innovations and capabilities directly to the admins and users of our product. You will foster relationships with key customer stakeholders, assist them...
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11 days agoWork with the company's strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio. Empower customers to connect their goals and problems with solutions in our platform while...
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12 days agoCreate an exceptional experience for hundreds of B2B customers, ensuring a positive journey after the initial sale is closed through their annual renewal. Become an expert on offerings and help develop rollout and deployment strategies to best match ...
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15 days agoOwn an assigned book of Mid-Market/Enterprise accounts, guiding each customer towards getting the most value out of the product and growth. Responsible for customer renewal process using our playbooks. Reduce churn and help our customer base get to...
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Featured15 days agoThe Customer Success Manager for Magic Dedicated Product will manage the client relationship with multiple assistants, aiming to understand their core needs, address business pain points, and build trust and product knowledge. This role will ensure...
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15 days agoThe Customer Success Manager (CSM) will be responsible for providing strategic guidance and support to customers. The CSM will work with customers to identify key performance metrics, increase usage of the product, and assist with utilizing the...
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16 days ago5+ years of account management or sales experience; ideally within a technology or finance/accounting environment with a complex product or service. Proven track record of consistent over-achievement based on set quarterly goals. Technologically adept...
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16 days agoYou will onboard and implement customers to ensure they achieve success and quickly realize value with Crunchbase.You will develop cadence and drive adoption and engagement with customers. Serve as a trusted advisor to your customers. Manage a book of...
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18 days agoManage and engage with a book of high-value, centralized school district clients across a diverse portfolio of school systems. Dynamic guidance of the customer lifecycle, with a heavy emphasis on onboarding, to deepen implementation and adoption.Monitor..
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18 days agoIdentify customer stakeholders that are critical to the success of the account and proactively build relationships with them. Develop project plans for accounts to drive toward clarity of service delivery dates, key activities, timelines, and owners...
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Featured18 days agoDevelop Healthy Customer Relationships, enhance customer training, evaluate and Analyze Customer needs, build Trust and Transparency with clients, acts as a Customer Advocate, encourage Customers to Upgrade their Products and promote Customer Loyalty...
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3 weeks agoDevelop a trusted advisor relationship with clients through a structured & ad hoc communication cadence as you guide them through achieving their goals & the life of their contract. Analyze customer & learner data through multiple platforms for progress.
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3 weeks agoDrive the post-sales journey of a sub-set of accounts, from product adoption, expansion, advocacy, and ultimately, to renewal. Maintain a proactive cadence of communication/engagement with assigned accounts to help drive usage and adoption.
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22 days agoAs a Customer Success Manager, you will be responsible for orchestrating the client relationship, driving an effective adoption experience, and advising clients to ensure that they are getting value from our solution. You'll know you are doing an...
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22 days agoCollaborating with business leaders & cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction.
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23 days agoThe Customer Success team is responsible for building relationships and helping clients increase their workforce management through consultation, education, and support. Ideal candidates will have the ability to drive strategy coupled with a...
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23 days agoManage a portfolio of Accounts. Help define, structure and improve the company's customer success processes. Engage with new customers and help them during their onboarding and implementation process. Engage in business-level and technical...
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24 days agoResponsibilities include the coordination of large-scale projects, building relationships with key customer contacts, ensuring that support issues are addressed in a timely manner, and advocating for your customers needs. Monitor customer engagement.
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24 days agoManage an annual book of business of < $1M, typically composed of 20-30 partner institutions. Cultivate strong relationships with university and college administrators and stakeholders to ensure proper and full utilization of the company products. Act...
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26 days agoServe as the face of the company and liaison between K12 Partners and internal Parallel teams. Act as an advocate for the partner's needs and best interests. Lead new school onboarding and implementation from beginning to end, serving as...
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26 days agoAs the Account Manager, you will serve as a trusted advisor shepherding new K-12 partners through to a successful implementation of Parallel services to ensure these partners maximize the value they get from Parallel and continue to grow with us.
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26 days agoBuild and maintain strong, long-lasting customer relationships with key stakeholders by becoming a trusted expert and advisor in managing Unite Us solution. Develop and iterate on success plans for customers that outline their key objectives, success...
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28 days agoProactively manage a book of business to drive product adoption to ensure a healthy renewal. Enjoy building & iterating on our Customer Success framework in order to provide business and technical value at scale. Manage the ongoing post sales experience.
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29 days agoEstablish customer rapport to develop consultative and productive customer relationships and become a customer advocate. Guide customers through the engagement and implementation model to ensure maximum usage, adoption, value, expansion, and...
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29 days agoBuild lasting business relationships with your customers through continuous goal setting and achievement and being a highly trusted advisor, preparation and execution of Quarterly Business Reviews with your customers.
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30+ days agoServe as subject matter expert on value proposition, products, services, and go to-market (GTM) strategy approach. Meet or exceed all customer success metric targets for your assigned customers. Develop a deep understanding of the customer's giving...
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30+ days agoEngage end-users to provide targeted assistance and enablement. Evaluate the operationalization of the install and deliver recommendations to increase value and adoption of the platform. Play a leading role in assessing customer needs and coordinating...
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Featured30+ days agoCustomer success manager needed for a remote position requiring two+ years' product manager experience, strong knowledge of the SaaS product business model. Will liaise with and support customers, provide product-based support, resolve issues.
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30+ days agoWork with client to create, plan and execute marketing programs that expand user adoption of the brand's and client's products, achieving/exceeding growth KPI goals for both brand and our clients. Collaborate with client project team to establish...
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30+ days agoEstablish a trusted partner/advisor relationship with assigned clients and drive value with our product. Work closely with customers to understand their measures of success and identify areas for improvement. Create strategies, ideas, and proposals...
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30+ days agoDrive retention and growth among our customers by understanding their business needs and helping them succeed. Maintain a cadence of communicating with customers & be a trusted advisor to enable clients to use the company platform to achieve their...
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30+ days agoAssist and provide expert deployment, operational best practices, and establishing a Center of Excellence. Assist in workshops to help customers leverage the full value of solution. Measure and monitor customers' achievement of critical and key...
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30+ days agoMonitor and maintain high levels of customer satisfaction, while managing expectations. 10+ years of combined experience leading education technology implementation. Master's degree in Education strongly preferred. Support sales by demonstrating...
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30+ days agoBuild and maintain long-lasting customer relationships, in particular with our customers using Sentinel Hub. Explain and train customer on different Planet platforms, product and solutions. 2+ years of experience in Customer Success, account management...
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30+ days agoOnboard new customers and introduce them to our products and support processes. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. Assist sales in identifying growth opportunities or...
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30+ days agoThe Customer Success Manager is responsible for providing a world-class customer experience to our customers. The CSM will be the primary point of contact for all customer-facing functions, including but not limited to onboarding, account management,...
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30+ days agoWork with customers to drive adoption, advocacy, retention, expansion, and overall success, regularly engagement with client stakeholders as the primary point of contact, and develop, execute, and continuously improve on account / success...
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30+ days agoManage the renewal contracting process with current customers. Identify and execute the sales process for opportunities to up-sell current customers. Bachelor's degree; preference for computer science, business, communication or related degrees.
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30+ days agoOwn the success of your customers from onboarding to renewal and expansion. Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy. Comfortable managing a book of business of 50-75...
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