Sutherland Jobs & Careers - Remote Work From Home & Flexible
About Sutherland
Researched & Written by Emily Courtney on the FlexJobs Team
Founded in 1986, Sutherland is a global process transformation company that “rethinks and rebuilds processes for the digital age.” As an employer, Sutherland prefers driven professionals passionate about excellence who embrace technology, demonstrate exceptional communication skills and independence, and can "thrive without face-to-face interaction." The company has been named one of FlexJobs’ 100 Top Companies with Remote Jobs and Achievers' 50 Most Engaged Workplaces in North America. In the past, Sutherland jobs have included "fully remote/work-from-home and part-time positions," along with hybrid and "hub and spoke positions" in which "employees come into a physical location for a period of time and then transition to work from their home office with occasional on-site meetings or training courses." Commonly posting careers in fields like customer service, sales, computer & IT, and software development, to name a few, Sutherland works with FlexJobs to "connect with job seekers who are specifically looking for remote and/or flexible work."
With over 60 global operation centers, 120+ clients, and more than 38,000 employees across 19+ countries, Sutherland is one of the largest process transformation companies in the world. Combining design thinking and data analytics, the company assists clients across industries in realizing their potential through improved and automated customer experiences. Sutherland offers customer-facing services, back-office solutions, and technology-enabled services to support the entire customer lifecycle. Providing services and programs in over 20 languages, the company is present in countries across continents and is proud to have founded the Sutherland Foundation in 2014 to expand its charitable giving initiatives to include community engagement, human rights, and environmental sustainability.
Special Note: This company utilizes pipeline listings in its hiring process. This means a single job posting can represent a substantial number of openings, potentially hiring hundreds or thousands of candidates for a single listing.
Visit Sutherland's websiteSutherland on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
Michelle V from Alliance, OH — Hired at Sutherland as Customer Service/IT Support
Kimberly M from Gray Court, SC — Hired at Sutherland as Technical Service Representative
LeEtta B from Rochester, PA — Hired at Sutherland as Customer Service
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For Research: Past Remote and Flexible Jobs at Sutherland
We include these past jobs as a way for you to explore what kinds of remote and flexible jobs Sutherland has hired for in the past and might be likely to hire for again in the future.
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9 days agoProvide support for general billing inquiries. Access customer records and verify account information. Troubleshoot and resolve issues; determine causes when applicable, escalate when necessary. Identify potential needs and recommend solutions...
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17 days agoResponsible to take inbound calls from customers & third parties as well as Outbound calls dialed manually & automated(dialer), ability to explain in detail about interest & fees that could have been added to the their account, as well as expectations.
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25 days agoIn this position, you will use your strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails; answer questions; build rapport; and resolve issues in a timely manner. While your goal will be to resolve at first...
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30+ days agoProviding the first level of support, responding to a high volume of calls and e-mails from customers. Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers requests...
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30+ days agoWill handle primarily outbound calls from customers, and make things quick, clear and correct for our callers according to our products, processes and systems. Need to communicate effectively with prospects and customers, and come across as knowledgeable.
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30+ days agoCollection of all accounts using various collections methods outbound/inbound calls and e-mails. Reviewing open accounts from the daily report. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements.
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30+ days agoIn this role, you'll both receive inbound phone calls and manage outbound follow-up calls with prospects. This will include answering questions regarding products; gathering information to prepare quotes; setting expectations about the sales process...
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30+ days agoResponsible to take inbound calls from customers and third parties as well as Outbound calls dialed manually and automated(dialer), ability to explain in detail about interest and fees that could have been added to the their account, as well as...
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30+ days agoProvide support for general billing inquiries. Access customer records and verify account information. Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary. Identify potential needs and recommend solutions, and...
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30+ days agoYou will analyze and interpret complex records in order to identify and accurately bill services. This will include assigning/sequencing correct diagnostic and procedure billing codes in compliance with third-party payor requirements, and when...
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30+ days agoProvide support for general billing inquiries. Access customer records and verify account information. Troubleshoot and resolve issues; determine causes when applicable, escalate when necessary. Identify potential needs and recommend solutions, and...
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30+ days agoHandle inbound calls and perform a variety of duties related to A/R and collections including but not limited to reimbursement, cash and denial application of assigned third-party accounts. Resolve patient accounts and accurately document the outcome...
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30+ days agoInstallation and integration of NICE software solutions at the customer's site, while following defined methodology, processes, system requirements, and customer-specific needs. Bachelor's degree and 1 year of proven experience. Linux Server Installation.
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30+ days agoIn our day-to-day job we answer variety of questions related to customers accounts, subscriptions, products, assisting our customers in the elimination of technical problems via phone, chat, and remote sessions.
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30+ days agoResponsible and to take immediate action for all business partner escalations and ensure that zero surprise in delivery through enhanced production systems and also to place effective control measures to avoid any repeated issues.
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30+ days agoIn this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers.
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30+ days agoExcellent verbal and written communication skills; strong multitasking abilities. Fluency in English AND Spanish. Drive to solve problems and meet goals. Familiarity with Microsoft Office tools. Experience in customer service. Excellent wired internet...
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30+ days agoShow empathy and focus to customers while resolving issues in a timely manner; Come to independent decisions considering compliance with the processes and regulations; Attend to all aspects of customer care in a courteous and professional manner;
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30+ days agoSupport the Research / Business Development/ Sales team. Provide lead generation support for internal or for external clients. Support in delivering company profiles and industry briefs. Be responsible for quality of deliverables. Generate leads.
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30+ days agoThis is the job for you if you excel at handling customer inquiries of varying types, you are an active listener and can leverage probing question skills, you have a proven track record for hitting sales targets, and you bring an enthusiastic personality.
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30+ days agoYou'll be helping to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs. Minimum of one year of customer service experience. High school diploma or...
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30+ days agoYou will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide...
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30+ days agoIn this role, you'll both receive inbound phone calls and manage outbound follow up calls with prospects. This will include answering questions regarding products; gathering information to prepare quotes; setting expectations about the sales process...
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30+ days agoLeverage best practices across accounts and business units. Active communication with stakeholders: senior management & leads. Responsible & ensure that the SLA and KPIs of the process are Green. Ensure to Create/Modify SOPs & JAs as and when required.
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30+ days agoIn this role, you will analyze and interpret complex records in order to identify and accurately bill services. This will include assigning/sequencing correct diagnostic and procedure billing codes in compliance with third party payor requirements, and...
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Sutherland on FlexJobs
Flexibility Offered
* Based on all jobs posted on FlexJobs
